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FAQ

Frequently asked questions.

Answers to common questions about ScreenSolo’s features, pricing, AI tokens, privacy and support.

Getting Started

What is ScreenSolo?+

ScreenSolo is an AirPlay receiver for Mac and Windows that lets you mirror your iPhone or iPad screen to your computer. Beyond basic mirroring, it includes recording, AI-powered screen analysis, annotations, and presenter mode with webcam integration.

How do I connect my iPhone to ScreenSolo?+

On your iPhone, swipe down from the top-right corner to open Control Center. Tap 'Screen Mirroring', then select your computer from the list. When ScreenSolo appears, tap it to connect.

What devices are supported?+

ScreenSolo works on Apple Silicon Macs (M1 or later) running macOS 13+, and on Windows 10+. Intel Macs are not supported. Any iPhone, iPad, or iPod touch running iOS 14 or later can connect via AirPlay.

Do I need a special cable or adapter?+

No. ScreenSolo uses AirPlay, which is wireless. Just make sure your phone and computer are on the same Wi-Fi network.

AI Features & Tokens

How does AI analysis work?+

Right-click on any moment while mirroring or in a saved session. Choose from actions like 'Summarise', 'Explain', 'Extract text (OCR)', or 'Write up keyframes'. At the end of a recording, one tap generates a Session Summary across every keyframe. The AI analyses your screen content and gives you a result in seconds.

How many AI tokens do I get?+

Free comes with 10 one-time AI tokens to try things out, and they never expire. Pro includes 100 tokens a month that refill at the start of each billing cycle. Need more before the next refill? Buy a top-up of 50 tokens for $2.99; top-ups never expire.

What counts as one AI token?+

Each AI action — summarise, explain, extract text (OCR), Smart Extract a region, write up a keyframe, or generate a Session Summary — costs one token. Tokens are consumed when the analysis completes successfully.

Recording & Annotations

How do I start recording a session?+

Click the record button in the toolbar. Recording captures video and audio to MP4. The free tier records at 720p with each clip capped at 5 minutes. Pro removes the cap — 1080p, unlimited length at 60fps, plus no watermark.

How do keyframe screenshots work?+

Every time you drop a pin, add an annotation, or spotlight a region during a recording, ScreenSolo captures a keyframe screenshot of that moment. The keyframes build a storyboard timeline you can scrub through and review in your session archive.

How do annotations work during a live session?+

With Pro, you can use the annotation tools during a recording to draw freehand lines, add spotlights, pin markers, or highlight areas of the screen. These annotations appear in the recording. Keyframe screenshots, zoom mode and pin markers are available on the free tier too.

Billing & Account

Do I need an account to use ScreenSolo?+

No. AirPlay mirroring, recording, keyframe screenshots and presenter mode all work without an account. You only need to sign in to use AI features or to unlock Pro.

What's included in Pro?+

Everything. Pro is one subscription — $6.99/month or $69.90/year — that unlocks every recording feature (1080p, unlimited length, watermark-free, clean Focus Mode, trim, audio, speed, region crop, export to file, iPhone-mirror recording, unlimited iPhones and iPads) and all the AI features (Summarise, Explain, OCR Smart Extract, keyframe write-ups, Session Summary), plus 100 AI tokens a month. There's nothing else to buy — AI is included, not a separate add-on.

Is AI a separate add-on?+

No. AI is included in Pro. There's no separate AI subscription or extra column to decode — your Pro subscription comes with all the AI features and a fresh 100-token allowance every month.

Is Pro monthly or annual?+

Your choice. Pay monthly ($6.99/month) to keep it flexible, or annually ($69.90/year) for two months free. Either way you get the same Pro — every feature and all the AI included — and you can cancel any time.

What happens when I run out of AI tokens?+

Pro includes 100 tokens a month that refill at the start of each billing cycle. Your 10 Free one-time tokens never expire and don't reset. If you need more before the next refill, buy a top-up of 50 tokens for $2.99. Top-up tokens never expire and are used after your monthly allowance.

Can I cancel Pro anytime?+

Yes. Cancel from the app or your account portal. Pro stays active until the end of the current billing period, then your account reverts to Free. Your recordings and exported files always stay on your device.

Do you offer team pricing?+

Yes. Teams is $6.99/month per seat — the full Pro subscription for one person, at 20% off the individual price. See the Teams page for the seat calculator and how rollout works.

I'm a student, teacher or school — is there a discount?+

Yes — 30% off Pro for verified education users, and Teams seats at the education rate too. Verification works with Google Workspace for Education and Microsoft 365 Education accounts, so you don't need a .edu email address. See the Education page for details.

What payment methods do you accept?+

We accept all major credit and debit cards via Stripe. Apple Pay and Google Pay are also supported at checkout.

Is my data safe?+

Absolutely. Recordings stay on your device and are never uploaded. AI analysis is encrypted in transit and our AI provider does not store or train on your data. See our Privacy Policy for full details.

Still stuck

Reach out — we’ll come back to you.

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