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FAQ

Frequently asked questions.

Answers to common questions about ScreenSolo’s features, pricing, AI tokens, privacy and support.

Getting Started

What is ScreenSolo?+

ScreenSolo is a screen recorder and AirPlay receiver for Mac and Windows. Record your whole screen, one window, or a region you draw — or mirror your iPhone or iPad and record that instead. Then edit by typing what you want, and export a video, slides, or a written guide. Everything saves to your computer.

Do I need to install an app on my iPhone?+

No. ScreenSolo is a desktop app for Mac and Windows only — nothing installs on your phone. Your iPhone mirrors over AirPlay, which is already built into iOS.

How do I connect my iPhone to ScreenSolo?+

On your iPhone, swipe down from the top-right corner to open Control Center. Tap 'Screen Mirroring', then select your computer from the list. When ScreenSolo appears, tap it to connect.

What devices are supported?+

ScreenSolo runs on Apple Silicon Macs (macOS 13 or newer; Intel Macs are not supported) and on Windows 10 and 11 — one codebase, one subscription, the same Free and Pro on both. Any iPhone or iPad running iOS 15 or later can connect via AirPlay.

Do I need a special cable or adapter?+

No. ScreenSolo uses AirPlay, which is wireless. Just make sure your phone and computer are on the same Wi-Fi network.

Can I show my iPhone in a Teams or Zoom call?+

Yes. Mirror your phone into ScreenSolo, then share the ScreenSolo window in the meeting — everyone sees every tap, live. Flip on Focus Mode for a clean view of just the phone. No recording needed, nothing installs on your phone, and it works on Mac and Windows.

AI Features & Tokens

How does AI analysis work?+

AI runs only when you ask. Drag over any part of the screen with the Smart Extract shortcut (⌘+Alt on Mac, Ctrl+Alt on Windows) for clean, structured text with the tables and lists intact. In the editor, press 'Draft write-up' on any snapshot and AI turns it into a paragraph you can edit, and the AI panel's action bar can build a Session Summary of the whole recording. You can also type what you want — 'blur my email and hide the camera here' — and it's done, with one-click undo. Just need the raw text? Right-click the mirror and choose Copy Text from Screen — free, no tokens.

How many AI tokens do I get?+

Free comes with 10 one-time AI tokens to try things out, and they never expire. Pro includes 100 tokens a month that refill at the start of each billing cycle. Need more before the next refill? Buy a top-up of 50 tokens for $2.99; top-ups never expire.

What counts as one AI token?+

Each AI action — Smart Extract a region, draft a snapshot write-up, generate a Session Summary, or run a typed edit command — costs one token. Undo an edit command within 30 seconds and the token is refunded. Copy Text from Screen (right-click, or ⌘+Shift+drag on Mac / Ctrl+Shift+drag on Windows) is free and never touches your tokens.

Recording & Annotations

How do I start recording a session?+

Click the record button in the toolbar. Recording saves video and sound as an MP4 file. Free records full 1080p at smooth 30fps with a small corner watermark, for up to 5 minutes per recording. Pro records at your screen's full sharpness (Retina) with no watermark and no time limit.

How do snapshots work?+

Key moments become still pictures. Drop a pin, add an annotation, or spotlight a region while you record and ScreenSolo saves a snapshot of that moment — or press K in the session viewer. One recording gives you a video and a set of step-by-step slides you can scrub through in your session archive.

How do annotations work during a live session?+

With Pro, you can use the annotation tools during a recording to draw freehand lines, add spotlights, pin markers, or highlight areas of the screen. These annotations appear in the recording. Snapshots, zoom mode and pin markers are available on the free tier too.

What is Smart Capture?+

Smart Capture films every click like a pro. It zooms in on every click automatically, and one dial makes every zoom stronger or softer at once. Effects sit on top of your recording, not inside it — change or remove any of them after you stop.

What is the watermark on Free?+

Free recordings carry a small ScreenSolo mark in one corner and run up to 5 minutes each. Everything else is full quality — 1080p, smooth 30fps. Pro removes the watermark and the time limit, and records at your screen's full sharpness.

Editing & Export

Can I blur something private?+

Yes. Blur passwords and private details for any part of the video. No re-recording. Type it — 'blur my email' — or add it from the timeline.

Can I change the background of a recording?+

Yes. Put your recording on a colour, gradient, or image backdrop so it looks polished, not plain.

Can I edit a recording of my iPhone?+

Yes. Mirror your iPhone to the big screen and record it. Retake as many times as you like without reconnecting. Your camera stays separate from the recording — move it, resize it, or hide it after you stop.

Can I move the phone after recording?+

On Pro, yes — it's a layer. Record your whole screen with Smart Capture's Animate clicks on and the mirrored iPhone records as its own track: move it, resize it, hide it or feature it in the editor, add a device frame that exports, or just type it — “hide the iPhone at 0:10”, “feature the phone”. The camera works the same way: switch it on mid-recording and it becomes an editable layer from that moment. On Free, the phone and camera are baked in exactly as you saw them on screen.

What export options are there?+

One recording, ready for YouTube, TikTok, or a square feed — MP4 up to 4K in widescreen (16:9), vertical (9:16), square (1:1), or its original shape. It warns you if a size would look blurry. You can also turn the same recording into a PDF, PowerPoint, or Keynote guide (Keynote on Mac), with the steps written for you — or a short recap video. All files save to your computer.

Billing & Account

Prices below are shown in US dollars as a reference — they're shown in your local currency on the pricing page.

Do I need an account to use ScreenSolo?+

No. AirPlay mirroring, recording, snapshots and presenter mode all work without an account. Sign in to use AI — it comes with Pro, and your 10 free trial tokens let you try it before you subscribe.

What's included in Pro?+

Everything, on Mac and Windows alike. Pro is one subscription — $6.99/month or $69.90/year. It unlocks recording at your screen's full sharpness (Retina) with no watermark and no time limit, Smart Capture, the editor (camera and iPhone as layers), Direct the video, clean Focus Mode, trim and audio tools, MP4 export up to 4K in any shape, and PDF, PowerPoint and Keynote guides (Keynote on Mac). So are all the AI features — Smart Extract, snapshot write-ups, Session Summary — plus 100 AI tokens a month. There's nothing else to buy — AI is included, not a separate add-on.

Is AI a separate add-on?+

No. AI is included in Pro. There's no separate AI subscription or extra column to decode — your Pro subscription comes with all the AI features and a fresh 100-token allowance every month.

Is Pro monthly or annual?+

Your choice. Pay monthly ($6.99/month) to keep it flexible, or annually ($69.90/year) for two months free. Either way you get the same Pro — every feature and all the AI included — and you can cancel any time.

What happens when I run out of AI tokens?+

Pro includes 100 tokens a month that refill at the start of each billing cycle. Your 10 Free one-time tokens never expire and don't reset. If you need more before the next refill, buy a top-up of 50 tokens for $2.99. Top-up tokens never expire and are used after your monthly allowance.

Can I cancel Pro anytime?+

Yes. Cancel from the app or your account portal. Pro stays active until the end of the current billing period, then your account reverts to Free. Your recordings and exported files always stay on your device.

Do you offer team pricing?+

Yes. Teams is $6.99/month per seat — the full Pro subscription for one person, at 20% off the individual price. See the Teams page for the seat calculator and how rollout works.

I'm a student, teacher or school — is there a discount?+

Yes — 30% off Pro for verified education users, and Teams seats at the education rate too. Verification works with Google Workspace for Education and Microsoft 365 Education accounts, so you don't need a .edu email address. See the Education page for details.

What payment methods do you accept?+

We accept all major credit and debit cards via Stripe. Apple Pay and Google Pay are also supported at checkout.

Is my data safe?+

Your recordings stay on your computer. When you run an AI action, only that request leaves your machine — protected by encryption on the way — and our AI provider does not store or train on your data. See our Privacy Policy for full details.

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