Help & knowledge base
How can we help?
30 articles across six categories, written by the team that builds the app. If you can’t find the answer, email support — we read every one.
Getting started
Installing ScreenSolo on Mac and Windows, connecting your first device, and the layout of the app.
Recording & sessions
How recordings work, where they live on disk, scrubbing snapshots, and exporting clips locally.
AI features & tokens
What an AI token buys you and how each of the AI features actually works.
Account & billing
Free, Pro (everything included), Teams and Education — plus top-ups, refunds, and account deletion.
Privacy & security
Where your data lives, what we encrypt, and what we don't see.
Troubleshooting
The handful of issues that come up most often, and how to fix each one.
Still stuck
Send us a precise repro — we’ll come back fast.
We’re a small team. Most emails get a reply inside a working day.
support@screensolo.ai