Requesting deletion
Account page → Manage subscription → Delete account. We don't have a separate "click here to delete" button anywhere else — to make sure deletion is deliberate.
You'll see a confirmation dialog showing:
- What gets deleted (your account, sign-in identity, token balance, and AI-usage history)
- What stays (your recordings — these never left your device, ScreenSolo's deletion can't reach them; you can delete them yourself from your filesystem)
- The 30-day grace period
Confirm by typing your email. Account is marked for deletion but not yet purged.
During the 30-day grace period
- Your account exists but is suspended — you can't sign in to ScreenSolo for the AI features.
- We send one reminder email at the 25-day mark.
- To restore: just sign back in. The deletion is cancelled and full account access resumes.
After 30 days
- Your account row is hard-deleted from our database.
- The AI-usage audit log gets anonymised (your user_id is nulled out) and retained for an additional 12 months for aggregate stats and abuse-prevention. After that it's hard-deleted too.
- Payment records are retained for 6 years as required by UK tax law (HMRC).
What's not deleted
- Recordings on your filesystem — we never had them
- Anything you exported as .pptx, .key, .pdf, .mp4 — yours, kept by you.
GDPR data export
Before deleting (or instead of, if you want a copy first), request a data export via the same account page or by emailing support@screensolo.ai. We respond within 30 days with a JSON archive of everything we hold tied to your account.